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Returns & Replacements

If you are unsatisfied upon receiving your order, please return the item(s) in NEW condition within 60 days of the date received and we will refund your money. (New Condition means unworn, unused merchandise that is complete with all hang tags.) If you would like an exchange for another item, we encourage you to order the item immediately to assure availability or you can request an exchange on the back of your packing slip.

We will be happy to assist you in any way we can (877-284-3270).

To return an item you can use a pre-paid UPS label or you can mail your return via any method you choose.

    • To obtain your UPS Pre-paid Return label please click here. (This service is only available to US customers and does not apply to items that ship freight. Return packages over 10 pounds do not qualify for use with the pre-paid label.) When you use the pre-paid label $9.95 will be deducted from your refund. Print the UPS label, attach it to the package, and drop it off at a UPS location at your convenience.
    • You can also return an order via any carrier you prefer. (USPS, FedEx, etc.) Please get tracking information and delivery confirmation for your package since you are responsible until we receive the package. It can take up to 1-2 weeks for returns to reach us depending on shipping method and additional time may be needed due to weekends and holidays.

It can take 1-2 weeks for returns to reach us depending on shipping method. Additional time may be needed due to weekends and holidays.
Please allow up to one billing cycle for credit card refunds to appear on your statement. 

Risk of Loss, Foreign Shipments, Returns, Refunds and Title
You acknowledge and agree that all items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. If you request that we ship an item to a country outside the U.S. (a “Foreign Shipment”), you acknowledge and agree that those shipments may be subject to taxes, customs duties, and fees levied by the destination country (“Import Levies”). THE RECIPIENT OF THE SHIPMENT IS THE IMPORTER OF RECORD IN THE DESTINATION COUNTRY AND IS RESPONSIBLE FOR ALL IMPORT LEVIES.

We do not take title to returned items until the item arrives at our fulfillment center. At our discretion, a refund may be issued without requiring a return. In this situation, we do not take title to the refunded item.

Directions for Footwear Returns:

If you're returning a pair of shoes or boots, please return the box too. Do not use the shoe box as the shipping box– put it in another box before you stick the return label on. Sadly, we cannot accept shoes that have been worn, scuffed, or are accompanied by a damaged box.

If you do not follow these directions, we will not be able to accept the return and will not issue a refund.